RETURNS
To exchange or return your item(s), please follow the steps below:
1. SIGN UP
Click here and select the items you wish to exchange, return or convert to store credit within 14 days of receiving your order.
Exchange : Do you want the article in a different size? That is free!
Store Credit : Prefer a different item? Choose Store Credit and receive a gift card worth your purchase amount, so you can place a new order later.
Returns: Do you want to return your purchase? This is possible, but the return costs are at your own expense.
Do you have a complaint? Please contact us at info@saltedstories.com
2. PACKING
Pack your item(s) and circle the appropriate items on your packing slip. Don't forget to include your packing slip and remove or cover the old shipping label.
3. SHIPPING
After registering your exchange or return, take your package to a post office or shipping location.
4. RETURNS RECEIVED
Once our distribution center has received your return, we will immediately process your exchange, store credit (in the form of a gift card) or you will receive the refund within 14 business days.
Returns can easily be made within 14 days of receipt.
Are returns free?
Want to exchange an item? We'll do it for you for free !
Would you rather choose a different item? Then you can choose deposit credit . You will then receive a gift voucher for the value of the returned item, so that you can place a new order at a later time. Would you rather return the item and get your money back? Then the return costs are for your own account.
What should I do if my refund has not been processed?
Of course we find it annoying if you have not received your refund on time, our apologies in advance for this. In these cases we advise you to contact our customer service directly so that we can solve this. Please contact us via our contact form or call us on 06-15374036. Customer service can be reached by phone on working days from 09:00 to 17:00.
Important: These return conditions do not apply to items from the Outlet.