It is possible to exchange your items for free . You can do this via the same platform as registering your return. More information can be found here .

Returns can be easily made within 14 days of receipt. More information can be found here . You can register your return directly via www.retourneren.nl/saltedstories

The costs incurred for returning are for your own account. Depending on the choice of how you want to send your return, the minimum costs are € 5.87.

After we have received your return in our warehouse, you will receive your money back within 14 days.

Unfortunately, it is not possible to bring your return yourself, because we work with a large logistics center that is not accessible to consumers.

Yes, you can simply exchange and/or return your sale items. This works the same as returning regular items.

Unfortunately, it is not possible to exchange or return outlet items.

Yes, it is possible to combine your orders in our returns portal by placing them in one return request, where you can indicate how many packages the return concerns.

If you have ordered on working days before 17:00, your order will be shipped the same day (with the exception of national holidays). If you order from abroad, delivery may take longer.

Please note! During the sale period, or collection launch and promotions, the delivery of your package may take longer than you may be used to from us.

If you have ordered on working days before 17:00, your order will be shipped the same day (with the exception of national holidays). If you order from abroad, delivery may take longer.

Please note! During the sale period, or collection launch and promotions, the delivery of your package may take longer than you may be used to from us.

Orders within the Netherlands and Belgium are shipped free of charge for orders over €49.95.

Shipping costs vary from €4.95 to €24.95, depending on where the package needs to be sent and the associated rates of our carriers.

Your (paid) order will be delivered to our external warehouse immediately after placing the order. Unfortunately, we can no longer change or cancel the order.

Unfortunately, it is not possible to collect your order from us. We work with a large logistics centre that is not accessible to consumers.

You can pay with us using iDeal, advance transfer and PayPal.

When an order remains unpaid, you will receive an automatic email with a payment link. This link is linked to the order. As soon as the order is paid, your order will be forwarded to our warehouse. You can also request the link via the contact form or via email: info@saltedstories.com

Unfortunately, we do not give discounts afterwards. The prices are valid at the time of purchase.

Unfortunately, we cannot apply discount codes afterwards. Therefore, check your order carefully before placing it.

The best thing to do is to contact customer service. They will help you find out why the code is not working!

How annoying, that is of course not the intention! Please contact us by email: info@saltedstories.com and we will find a solution together.

If the answer to your question is not listed here, you can contact our customer service via info@saltedstories.com . We will try to answer your question within one business day.

You can call us at 06-15374036. We are available by phone on weekdays from 09:00 to 17:00. Outside these hours, it is best to send an email, and we will contact you as soon as possible.