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Free shipping from €49.95 Ordered before 5 p.m., shipped the same (business) day

FAQ

Ruilen en retourneren

Kan ik mijn items ruilen?

Het is mogelijk om je items gratis te ruilen. Dit doe je via hetzelfde platform als het aanmelden van je retour. Meer informatie vind je hier.

Hoe werkt retourneren?

Retourneren kan gemakkelijk binnen 14 dagen na ontvangst. Meer info vind je hier. Direct je retour aanmelden kan via www.retourneren.nl/saltedstories

Zijn er kosten verbonden aan het retourneren van mijn bestelling?

De gemaakte kosten voor het retourneren zijn voor eigen rekening. Afhankelijk van de keuze hoe jij je retour wil verzenden, zijn de minimale kosten € 5,87.

Wanneer krijg ik mijn geld terug?

Nadat we jouw retour hebben ontvangen in ons magazijn, ontvang je uiterlijk binnen 14 dagen je geld terug.

Kan ik de retour zelf brengen?

Helaas is het niet mogelijk om je retour zelf langs te brengen, omdat wij met een groot logistiek centrum samenwerken dat niet toegankelijk is voor consumenten.

Verzending en levering

Wat is de levertijd binnen Nederland?

Heb je op werkdagen voor 17.00 uur besteld, dan wordt jouw bestelling dezelfde dag verzonden (met uitzondering van Nationale feestdagen). Bestel je uit het buitenland dan kan de bezorging langer duren.

Let op! Tijdens de sale periode, of collectie lancering en acties, kan de bezorging van jouw pakket langer duren dan je wellicht van ons gewend bent.

What is the delivery time in Belgium?

If you ordered before 5 p.m. on weekdays, your order will be shipped the same day (excluding National Holidays). If you order from abroad, delivery may take longer.

What are the shipping costs within the Netherlands and Belgium?

Orders within the Netherlands and Belgium are shipped free of charge from an order value of €49.95.

What are the shipping costs for a package outside the Netherlands and Belgium?

Shipping costs vary from €4.95 to €24.95, depending on where the package needs to be sent and the corresponding rates of our carriers.

Ordering

Can I still change or cancel my order?

Your (paid) order ends up in our external warehouse immediately after the order is placed. Unfortunately, we cannot then change or cancel the order.

Can I also pick up my order at your place?

Unfortunately, it is not possible to pick up your order from us. We work with a large logistics center that is not accessible to consumers.

Pay

How can I pay with you?

You can pay with us using iDeal, pre-transfer and PayPal.

The payment failed, what can I do?

When an order remains unpaid, you will receive an automatic email with a payment link. This link is linked to the order. Once the order is paid, your order will be transferred to our warehouse. You can also request the link via the contact form or via email: info@saltedstories.com

Actions and markdowns

I ordered recently and now see a promotion or sale, can I still get a discount?

We unfortunately do not give discounts afterwards. Prices apply at the time of purchase.

I forgot to enter my discount code, what can I do?

Unfortunately, we cannot apply discount codes after the fact. Therefore, please check your order carefully before placing your order.

My discount code is not working, what can I do?

It's best to contact customer service for this. They will check with you why the code is not working!

Warranty

I received a broken item, what can I do?

How incredibly annoying, that is of course not the intention! Please contact us via email: info@saltedstories.com and we will find a solution together.

Contact

My question is not listed among the frequently asked questions, what can I do?

If the answer to your question is not listed here, please contact our customer service team at info@saltedstories.com. We will try to answer your question within one business day.

Can I also call?

Please call us at 06-15374036. We can be reached by phone on weekdays from 09:00 to 17:00. Outside these times, please send an email and we will contact you as soon as possible.

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